Hillary Clinton was mocked last week for emailing an aide for help to use emoji on her new BlackBerry.
A cheap laugh for lots of websites and news organisations, but pretty unfair criticism I think. I admit to a quiet admiration for Hillary and I’ve defended her before.
It’s perfectly sensible to ask for help if you don’t know how to do something; that’s how we learn things. If the person you are asking is a specialist, chances are they’ve been asked before, and probably even more ‘simple’ questions than yours.
There are many things we don’t know how to do. No one is an expert on everything and while I’m pretty good at how to use emoji and many other areas of social media and technology, I’m willing to bet there is an awful lot that Hilllary knows that I don’t.
It’s great that she wants to keep up to date, use the full functionality of the technology that she has and bring a bit of life to her communications. Far too many politicians don’t use these tools as well as they could, or need someone else to do it for them.
I love helping people learn new things and I’m always happy to answer questions no matter how small or how silly they seem. If people leave one of my training sessions with unanswered questions – then I haven’t done my job properly.
Social media and technology change all the time and we need to ask questions to learn and keep up to date. Learning is exciting and I love sharing new things with clients and friends.
So if you’ve got any questions, no matter how silly you think they might be – ask away. Comment here, tweet, DM or email me. Whatever you are most comfortable with. I’ll blog the answers to any questions I get (without revealing the person asking the question of course).
Happy learning 
PS My favourite use of emojis has to be this post from Andy Murray on his wedding day.
Hillary Clinton Photo Credit: Marc Nozell
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